- #TEXAS DMV CUSTOMER SERVICE HOURS UPDATE#
- #TEXAS DMV CUSTOMER SERVICE HOURS REGISTRATION#
- #TEXAS DMV CUSTOMER SERVICE HOURS LICENSE#
Prepares, interprets, and disseminates accurate information about agency programs and procedures.
#TEXAS DMV CUSTOMER SERVICE HOURS UPDATE#
Accesses multiple databases to cross-reference customer information, and update vehicle and dealer records as required.Retrieves, evaluates, and validates customer information from a variety of agency databases to provide customer service.Develops specialized expertise in TxDMV laws, rules, regulations, policies and procedures and utilizes available resources to provide accurate One Touch resolution to customer inquiries.Provides One Touch customer service, responding to customer inquiries by phone and email for TxDMV information, services, policies, procedures, laws, rules, and regulations in a high-volume contact center.(Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)Įxperience working in in a government organization Experience and education may be substituted for one another.Four years of experience in one of the following: a high-volume contact center high volume office environment or high-volume customer service environment.Graduation from high school or equivalent and.This position is eligible for remote work. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Handle confidential and time-sensitive communications. Provide effective interpersonal, oral, and written communications that enhances customer service and promotes teamwork to support a high performing organization. Assist customers with online services, navigation support, and technical and application troubleshooting. Ensure customers receive needed information on the initial contact while providing quality customer service and responses in compliance with State and Federal laws, rules, and regulations.
#TEXAS DMV CUSTOMER SERVICE HOURS REGISTRATION#
Serve the motoring public and motor vehicle dealer community in all 254 counties using multiple databases, to include the automated Registration and Title System, eLICENSING, Electronic Tag System, and the National Motor Vehicle Title Information System. You will respond by phone and email to public and stakeholder inquiries, and serve as a team member in a One Touch contact center environment. Your job will be to provide customer service to the citizens of Texas by answering calls and emails in the TxDMV agency call center. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. TxDMV does not accept paper applications.Īpplicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview. Dial 2 after calling to get in touch with a human regarding registration info and skip the menu.Īlso, just as another tip that everyone should know: AAA does provide pretty comprehensive DMV serves if you’re a member. I’m not going to be an all-out AAA slut or anything, but their service, wait times, and general helpfulness tend to be miles ahead of what you get at the DMV.To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas.
#TEXAS DMV CUSTOMER SERVICE HOURS LICENSE#
So you can’t get information on license renewals or any other non-reg info. Still, the downside here is that this number is ONLY for registration / title information. This same number is even rated 4 stars by a site called which gives reviews on customer service lines (when is the DMV rated 4 stars for anythng!?!?). Amazingly, after dialing that number this morning at around 11:00am my wait time was only around 10 minutes, then spoke directly with a representative who had the information I needed regarding my vehicle title. The 916 number is a direct line to the Sacramento DMV office (the CA headquarters for all DMV offices). However, I don’t give up easy, so I went back to Google and started getting more creative with my searches until I stumbled across this number… Unfortunately, my dreams of epic state run customer service were shattered (why did I delude myself) after I hung up following 45 minutes of waiting on the phone to get a human representative to speak with me. This same 8 number is what I found through multiple sources, and I actually called it hoping to get the help I needed regarding a vehicle registration and change of title. Now, if you type in a regular old Google search looking for the DMV (and you live in Pasadena), you might get a result that looks like this: